Notification of the Collection of Personal Information

1. Why are you receiving this Notification of the Collection of Personal Information?

Pursuant to Australian Privacy Principal 5 of the Privacy Act, at or before the time, or, if that is not practicable, as soon as is practicable after, we collect Personal Information about you to notify you of such collection and the matters set out in this Notification.

2. Definitions and interpretations

2.1 Definitions

In this Notification, unless, the context otherwise requires:

(1) We/Us/Our means Kate Rigden Charlton ABN 44 899 093 743 trading as Charlton Counselling;

(2) Notification means this Notification of the Collection of Personal Information;

(3) Personal Information has the meaning given to it in the Privacy Act;

(4) Privacy Act means Privacy Act 1988 (Cth); and

(5) You means a natural person.

2.2 Interpretation

In this Notification, unless the context otherwise requires:

(1) a reference to:

(a) one gender includes the other genders;

(b) the singular includes the plural and the plural includes the singular;

(c) a person includes a natural person, partnership, body corporate, joint venture, association, government, authority, agency or other entity; 

(d) a party includes that party's executors, administrators, successors and permitted assigns;

(e) a document is to that document as amended, novated or replaced from time to time;

(f) “including" and similar expressions are not words of limitation;

(g) a statute, regulation or provision of a statute or regulation ("Statutory Provision") includes:

(i) that Statutory Provision as amended or re-enacted from time to time; and

(ii) a statute, regulation or provision enacted in replacement of that Statutory Provision, or if relevant, the predecessor to that statute, regulation or provision; 

(2) where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning;

(3) if a party consists of more than one person, this Notification applies to them jointly and each of them severally;

(4) headings are for convenience only and do not affect the interpretation or form part of this Notification;

(5) words defined in the Privacy Act have the same meaning in this Notification.

3. Identity and contact details

You can use the below details to contact us:

Kate Charlton 

kate@charltoncounselling.com.au

4. Collection of personal information

We collect or have collected Personal Information about you to assist us with our purposes, functions and activities.

We collect Personal Information in a number of ways. For example, we generally collect Personal Information directly from you such as through the completion of a form, in a document, verbally, in a meeting or interview, by email, by a digital device and other electronic means. When you use our website we may collect information about your IP address, location or activity.

In some circumstances we may collect Personal Information about you from a third party. For example, we may collect information about you from:

(1) a public register:

(2) a relative; 

(3) an associate; 

(4) another advisor, including: 

(a) an accountant; 

(b) a financial planner; 

(c) an insurer; 

(d) a broker; 

(e) a lawyer; 

(5) a health professional, including, a doctor, psychologist, psychiatrist and counsellor; 

(6) another expert; 

(7) your current, prospective or former employer;

(8) a person you authorise us to liaise with.

5. Collection of personal Information required or authorised by or under an Australian Law or a Court/Tribunal Order

We may collect Personal Information because it is required or authorised by an Australian law or court or tribunal or order to do so. We will endeavour to tell you if this is the case and will endeavour to provide you with the details of the law, court, tribunal or order that requires or authorises the collection.

6. Purpose of collection of Personal Information

We collect, hold, use and may disclose Personal Information so we can:

(1) provide information;

(2) provide a service or product;

(3) respond to your enquiry, request or complaint;

(4) conduct market research;

(5) identify you;

(6) run our business and perform administrative and operational tasks;

(7) conduct marketing and business development;

(8) comply with our obligations under applicable laws, regulations and codes.

7. Main consequences if all or some of the personal information is not collected

If we do not collect your Personal Information or you do not provide your Personal Information to us, we may not be able to:

(1) act for you or an entity you are involved or associated with;

(2) provide you with information, a service or a product;

(3) verify your identity;

(4) carry out one or more purposes for which we collect, use, hold and disclose personal information.

8. Disclosure of personal information

There are a range of people and organisations to whom we may disclose Personal Information. The particular party we disclose Personal Information to will depend on the dealings you have with us. For example, we may disclose Personal Information, held about you to:

(a) a government or regulatory body;

(b) a court or tribunal; 

(c) an expert; 

(d) our employees;

(e) a health professional; 

(f) a successor or assign of ours;

(g) anyone you authorise us to disclose information to; 

(h) anyone to whom we are required to or authorised to disclose the information to by law;

(i) our insurer;

(j) a body that regulates our counselling profession;

(k) a person providing services to us;

(l) a service provider that maintains, reviews and assists with the development of our business, business systems, procedures, technology infrastructure including testing or upgrading our computer systems, marketing, operational, professional and other services; 

(m) another organisation involved in our normal business practices, including our agents, contractors, accountants, auditors, advisors, lawyers and other external advisers.

9. Privacy policy

Our Privacy Policy is available www.charltoncounselling.com.au and contains information about how:

(1) you may access the Personal Information we hold about you;

(2) you may seek the correction of Personal Information we hold about you;

(3) you may complain about a breach of the Australia Privacy Principles; and

(4) we may deal with such a complaint.

10. Disclosure to overseas recipients 

Not applicable at the date this document was created.